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In response to the poor quality of city-run maternity home services in Bangalore, a group of NGOs met and
decided that the Public Affairs Centre (PAC) should undertake an independent CRC of maternity homes and outreach centers. PAC carried out a CRC survey in which a total of 500 patients and 77 staff of these facilities were interviewed. The findings revealed that
- the overall satisfaction of maternity home patients was low
- only 31% of respondents said the services were good and
- illegal payments were demanded or expected for almost all services at maternity homes.
The release of the CRC findings was followed with advocacy work by several local NGOs.
A package of reforms was proposed and discussed with municipal authorities and health professionals.
The municipal government decided to accept the proposals and apply them in stages.
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