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Various types of organizations have acted as lead institutions.
The lead institution manages and drives the CRC process. The
lead institution could be a civil society organization (CSO),
government body or independent consortium. Since a variety of
skill sets are required to carry out a CRC, the lead institution
should be willing to seek help from other institutions (please
see: Appendix 2: Steps that Require Assistance). The ideal qualities
of a lead institution are discussed in Module 2.
- In many locations, civil society has led the effort. CSOs
have used CRCs to encourage improvements in service provision.
- Local, state and central governments have also adopted the CRC as an internal diagnostic tool.
Governments can use the CRC to shape and strengthen improvements
in services. When government contracts out service provision, the CRC
can reveal areas where private providers are performing below expectations. When central governments decentralize service provision to
the state, district, municipal or village level, CRCs can
evaluate the quality of local service provision. Government agencies involved in program evaluation or
budgeting can use CRCs to check the effectiveness of
public spending.
- Independent consortiums, consisting of government officials, civil society representatives, academicians and the media,
have become known as a possible and independent alternative to lead the CRC process.
Development agencies, such as the World Bank and Asian
Development Bank, have also taken an interest in the CRC.
Although these institutions can help or fund
implementation of a CRC, they should not serve as lead
institutions.
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