Welcome to this online course on the Citizen Report Card! Please navigate through the course by making a selection in the left bar or by using the forward/backward arrows in the top right corner. 

If you are a first time user, we suggest that you select the "Navigation Help" link to become familiar with the online learning environment.

To add to the primary learning content, additional information is available in the form of examples and tips. The types of extra information and their associated icons are described below.

 In the right corner of many course pages, there are icons that denote the presence of  additional information. On every course page there is a print icon; select the icon if you wish to print the content of the page.

	Print course page
	Additional information
Governments, civil society organizations (CSOs) and independent consortiums will be the primary users of the course. Development agencies may also use the course to assist local institutions implement a CRC. "Tips," which can be found throughout the course, provide specialized information for each user type.
	Tips for Civil Society Organizations
	Tips for Development Agencies
	Tips for Independent Consortiums
	Tips for Governments

At any time, you can match the left bar with your location in the course by selecting "sync toc," which is the first item on the left bar. By selecting this feature, all other open folders in the left bar will be closed.  

Thank you for your interest in this course. To continue the course either select "Course Objectives" from the left bar or select the arrow in the top right corner of this page.

For any queries on the course please contact: queries@citizenreportcard.com
For support on the implementation of a CRC please contact: support@citizenreportcard.com
For submission of feedback and evaluation forms please contact: feedback@citizenreportcard.com

Good luck!