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Most governments are responsible for
providing essential services to the people. Governments spend
huge amounts of resources to provide services such as
- drinking water
- education
- health care and
- transportation.
In some instances, governments give contracts to
private entities to provide services. Some central and state governments have also
decentralized service provision to local units of government.
(Please see: Appendix 1:Who Provides Services?)
Citizens depend on many such services in their daily lives. In many places, the quality of public services
remains inadequate and unreliable.
- How might groups of citizens take the initiative and demand for
better services?
- How might progressive government officials use feedback
from citizens to bring about internal reforms?
- How might policymakers use citizen feedback to improve the
policies and regulations that shape service provision?
A tool, now popularly known as the Citizen Report Card (CRC),
provides a possible starting point for citizens and governments.
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